As travel costs rise and budgets shrink, conference calls are rapidly replacing face-to-face meetings. Unfortunately, many people have not yet learned the skills needed to make this type of meeting effective. We have all participated in ineffective conference calls, wasting everyone's time and energy. Often participants don't take a conference call as seriously as a regular meeting, but in reality, a conference call is a meeting, a virtual meeting...

"As a newly divorced single mom making $24,000 per year and facing down $77,000 in debt, Kumiko Love worried constantly about money. She saw what other moms had-vacations, birthday parties, a house full of furniture-and felt ashamed that she and her son lived in a small apartment and ate dinner on the floor. Worse, when her feelings began to exhaust her, she binge-shopped, reasoning that she'd feel better after a trip to the mall. On the day she needed...

"The best-selling author of How Children Succeed returns with a devastatingly powerful, mind-changing inquiry into higher education in the United States"-- "Does college still work? Is the system designed just to protect the privileged and leave everyone else behind? Or can a college education today provide real opportunity to young Americans seeking to improve their station in life? The Years That Matter Most tells the stories of students trying...

Argues that readers can use grudge-holding to be their happiest, most optimistic, and most forgiving selves.